Data Protection Laws and PIIs Last week we discussed the overall concept of “Data Protection Laws,” which govern the handling and securing of specific data. While these laws are wide ranging, most of these laws reference Personally…
Are you subject to Data Protection laws? This blog introduces a new topic that many may be unaware of: Data Protection laws. These are laws that define fully, or in part, what type of data is covered…
Ransomware Part II In our last blog, we explained what ransomware is, and why it can be an especially troublesome virus. Today, let’s look at what you can do to avoid falling victim. Prevention is the…
Ransomware part I The daily reports of cybercrime are important reminders about the need to protect your business from malicious behavior that could threaten the success of your business. There are so many different things that can…
Website cloning: Don’t fall for that trap! Have you watched one of those horror movies where the something impersonates the protagonist only to wreak havoc later? Well, website cloning does the same thing–to your business–in real life. Website…
BYOD=Bring your own disaster? Workplaces today have changed. They extend beyond the working hours, beyond the cubicles. Whether you are commuting to work or even vacationing, chances are you or your employees take a break from the break…
Get smart about smartphones With flexible working schedules, remote teams and Bring Your Own Device (BYOD) policies in force, it is has become commonplace for employees and business owners alike to use smartphones for work purposes. A quick…
Why you need the cloud? When talking to our clients, we have noticed that SMBs often think the cloud is something for their bigger counterparts to explore. We hear objections like, “But, it’s too complicated.”, “The cloud sounds…
Don’t sign up with that MSP just yet! The decision to sign up with a MSP is a big one–you are essentially trusting someone with the backbone of your business–your technology infrastructure, so you need to make sure…
The biggest threat to your I.T infrastructure: Your own employees Did you know that your employees often unwittingly ‘help’ cybercriminals gain access to your system? Often, employees play a part in compromising the security of your IT infrastructure,…
3 things your Managed Services Provider (MSP) wants you know Are you considering bringing a MSP on board? Or perhaps you already have one. Either way, for you to truly benefit from your relationship with a MSP, you…
Don’t make these IT mistakes as you grow! During the course of IT consultancy, we come across a lot of clients who are not happy with the way their IT shaped up over the years. They feel their…
IT Red Flags to Watch Out For As someone running a SMB, you probably have a lot on your plate. You are the core decision maker, responsible for growing your business, keeping your clients happy and getting all…
Assessing your MSP in the first appointment Handing over your IT to a MSP is a major decision. Who do you choose and more importantly, how? While there’s no rulebook that will tell you exactly how to proceed,…
Hiring seasonal staff? Here are a few things to consider from the IT perspective In many industries, there are seasonal spikes in business around specific times. For example, CPAs/Accounting firms, though busy all year, generally see a spike…
3 Things to consider before you sign-up with a cloud services provider More and more SMBs are migrating to the cloud and that is not a surprise considering the numerous benefits the cloud can offer them. For a…
The contact center and omni-channel communications We’ve talked in other blogs about the value of contact centers over traditional, one – dimensional call centers, but we haven’t talked yet about the need for contact centers to be designed on the…
Ransomware and disaster recovery plans Disaster recovery is a basic element of good business continuity planning. Business continuity planning refers to the broad range of plans created so that a business–that includes veterinary practices–can continue to be operational no…
4 reasons customers prefer contact centers You may have read that call centers are beginning to take a back seat to contact centers, where customers and prospects can interact across a wide array of communication modes. Today we’re discussing…
How to avoid falling victim to ransomware We hear routinely in the news that a major corporation or government agency has had its data integrity compromised, with millions of pieces of personal data accessed. In these cases the criminals…
What is a contact center? We hear that the contact center is the preferred channel communication model, but what is driving this? Before looking at that question, let’s define “contact center.” The contact center is kind of a call center…
Ransomware attacks just keep increasing: Vet practices aren’t immune This cyberattack scheme isn’t new, but it has become increasingly common over the past several years. Many of the viruses lurking out there steal data to be used for nefarious…
4 Reasons call centers are becoming outmoded Call centers have been around for decades. Everyone is familiar with how they work and almost everyone has had at least one bad experience with using one. Did you ever put off calling…
Three responses after a Ransomware attack If you are unfortunate enough to be the victim of a ransomware attack, there are basically only three options open to you. Ransomware is a type of computer virus that kidnaps your data…
Why Hybrid Clouds are More Than Just Another Trend It should come as no surprise that many small to midsize business owners take pride in overseeing every aspect of their startup business. Naturally, many are apprehensive when…