"If you can't describe what you are doing as a process, you don't know what you're doing."
W. Edwards Deming
The hardest part of implementing a Service Desk isn't choosing the software or migrating from another application, it's the initial documentation of the IT policies and process flow.
Fill out the form to the right to download a Sample Service Desk Process to see examples of a high-level process flows for some of the main Service Desk categories, including:
- Service Desk
- Incident Management
- Service Requests
- Change Management
- Release Management