JCMRs quality and level of service, professionalism, and quick response to issues has made working with them over the past few years a great partnership.
Miner Lawrence, Executive Director, Enterprise Services
Utilipath partnered with JCMR Technology to conduct a network assessment which matured into a best practices infrastructure redesign. This produced a secure, scalable, documented, and stable data center solution.
Challenges: Compromised Network Security and Uncontrolled Data Center Growth
Utilipath s exponential corporate growth spawned challenges in securing and managing the growth of data center infrastructure. The space constraints of the data center hardware footprint, unstable power feeds, unreliable telecommunication circuits and the ability to scale as they grew, was impacting services delivery to their customers. Also, vulnerabilities in network security caused a potential for breaches in the network. The IT team found remote and local network access was at risk and needed a complete, best practice, managed solution implemented and documented.
Solution: Infrastructure Redesign and a Secure, Managed Network
JCMR Technology assessed Utilipath s network and co-designed a robust and secure network for their data center. Server, network, and intrusion detection systems were implemented nearly eliminating security breaches. All remote access to systems and routed infrastructure was now managed and secured removing intrusion risk from both internal and external sources.
Utilipath also partnered with JCMR to move email, SharePoint services, and office applications to a cloud-based, Exchange, SharePoint server, and Office 365 solution. This offsite cloud solution brought application availability to 99.999% nearly eliminating downtime.
Utilipath contracted JCMR to create an IT Continuity Book about the Applications, Servers, Network, and the Cloud as a best practice documentation of the entire corporate Infrastructure.
An additional service offered by JCMR Technology, staff augmentation, has been leveraged to fill critical positions at Utilipath when needed. Utilipath sub-contracted JCMR for Tier 1/Tier 2 help desk support for one of Utilipath s telecommunication partners in the implementation of network circuits at a major hotel chain. Also, JCMR provides a resource to act as a full-time IT Manager, until a permanent replacement is hired.