CARSON-DELLOSA PUBLISHING

Summary

Carson-Dellosa contracted JCMR Technology to bring the IT Organization into best-practice utilization of technology, create ITIL best practices around IT problem management, and improve infrastructure service levels.

Challenges: Application and Data Vulnerability

Critical data center applications running in a virtualized environment were at risk of significant downtime and data loss.  Previous outages affected email and other corporate applications for HR, Finance and Customer Support.  Lack of a Highly Available server and systems infrastructure put these critical applications at risk.  Data backup processes were not operating effectively with multiple risks for data loss.

Solution: Highly Available Infrastructure & Services

JCMR Technology enabled Carson-Dellosa to implement a more streamlined use of existing technology.  The IT Organization had implemented a virtualized server infrastructure based on VMware.  JCMR Technology conducted a Virtualization Assessment and concluded by using existing infrastructure, server consolidation and implementation of a Highly Available Data Protection solution, Carson-Dellosa reduced operating costs significantly.  JCMR Technology was contracted to design, deliver, deploy and manage this infrastructure.

Carson-Dellosa also assigned JCMR Technology to implement an ITIL Best-Practices scenario for change management control and IT asset management.

JCMR Technology conducted a Data Protection Assessment of the Symantec NetBackup infrastructure and found operational risks for data loss.  JCMR Technology corrected these issues by implementing a comprehensive Data Protection Solution from Symantec and by doing so consolidated licensing requirements resulting in a significant cost savings.