“Having recently joined Carson Dellosa, I brought JCMR Technology in because they were focused on understanding our business, frank, knowledgeable, and flexible in their service delivery. I was also impressed that they made it a point to hire disabled veterans. I consider them an honest, effective partner. ”
Steve Griffin, CTO, Carson-Dellosa Publishing
Carson-Dellosa contracted JCMR Technology to bring the IT Organization into best-practice utilization of technology, create ITIL best practices around IT problem management, and improve infrastructure service levels.
Challenges: Application and Data Vulnerability
Critical data center applications running in a virtualized environment were at risk of significant downtime and data loss. Previous outages affected email and other corporate applications for HR, Finance and Customer Support. Lack of a Highly Available server and systems infrastructure put these critical applications at risk. Data backup processes were not operating effectively with multiple risks for data loss.
Solution: Highly Available Infrastructure & Services
JCMR Technology enabled Carson-Dellosa to implement a more streamlined use of existing technology. The IT Organization had implemented a virtualized server infrastructure based on VMware. JCMR Technology conducted a Virtualization Assessment and concluded by using existing infrastructure, server consolidation and implementation of a Highly Available Data Protection solution, Carson-Dellosa reduced operating costs significantly. JCMR Technology was contracted to design, deliver, deploy and manage this infrastructure.
Carson-Dellosa also assigned JCMR Technology to implement an ITIL Best-Practices scenario for change management control and IT asset management.
JCMR Technology conducted a Data Protection Assessment of the Symantec NetBackup infrastructure and found operational risks for data loss. JCMR Technology corrected these issues by implementing a comprehensive Data Protection Solution from Symantec and by doing so consolidated licensing requirements resulting in a significant cost savings.