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CARSON-DELLOSA PUBLISHING

Home TESTIMONIALS CARSON-DELLOSA PUBLISHING

Steve Griffin

“Having recently joined Carson Dellosa, I brought JCMR Technology in because they were focused on understanding our business, frank, knowledgeable, and flexible in their service delivery.   I was also impressed that they made it a point to hire disabled veterans.  I consider them an honest, effective partner. ”

Steve Griffin, CTO, Carson-Dellosa Publishing

Summary

Carson-Dellosa contracted JCMR Technology to bring the IT Organization into best-practice utilization of technology, create ITIL best practices around IT problem management, and improve infrastructure service levels.

Challenges: Application and Data Vulnerability

Critical data center applications running in a virtualized environment were at risk of significant downtime and data loss.  Previous outages affected email and other corporate applications for HR, Finance and Customer Support.  Lack of a Highly Available server and systems infrastructure put these critical applications at risk.  Data backup processes were not operating effectively with multiple risks for data loss.

Solution: Highly Available Infrastructure & Services

JCMR Technology enabled Carson-Dellosa to implement a more streamlined use of existing technology.  The IT Organization had implemented a virtualized server infrastructure based on VMware.  JCMR Technology conducted a Virtualization Assessment and concluded by using existing infrastructure, server consolidation and implementation of a Highly Available Data Protection solution, Carson-Dellosa reduced operating costs significantly.  JCMR Technology was contracted to design, deliver, deploy and manage this infrastructure.

Carson-Dellosa also assigned JCMR Technology to implement an ITIL Best-Practices scenario for change management control and IT asset management.

JCMR Technology conducted a Data Protection Assessment of the Symantec NetBackup infrastructure and found operational risks for data loss.  JCMR Technology corrected these issues by implementing a comprehensive Data Protection Solution from Symantec and by doing so consolidated licensing requirements resulting in a significant cost savings.

JCMR_Technology_carsondellosa

Based in Greensboro, North Carolina and for over 35 years, Carson-Dellosa Publishing has remained the leading supplementary educational solutions provider for both teachers and parents around the world.

Key Benefits

  • By using JCMR Technology Services, Carson-Dellosa:
  • Improves Production Performance through the ITIL Best-Practices Framework
  • Streamlines Technology Delivery to Internal Business Units & Customers
  • Realizes Cost Savings in Acquisition of Technology & Services
  • Nearly Eliminates Data Loss, Downtime & Recovery Time
  • Augments IT Staff with Veteran Resources from JCMR Technology
  • Partners with a Services Provider that Understands Their Business
  • Strategically Plans for Technology Improvements – Together

JCMR Technology

Address:
5950 Fairview Road, Ste 725 Charlotte, NC 28210
P: 704.707.3333
E: Contact@JCMR.net
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