Success Story: Carson-Dellosa Publishing: ITIL-based Best Practices

Carson-Dellosa Publishing

JCMR_Technology_Steve_Griffin

ITIL-based Best Practices for Technology Utilization and Highly Available Infrastructure

JCMR_Technology_carsondellosaIn today’s blog, we introduce Carson-Dellosa Publishing and a case study on implementation of a high-availability infrastructure from JCMR to limit internal customer impact and revenue loss due to system downtime or interruptions.

Carson-Dellosa streamlined processes around best practices for managing technology and reducing downtime for problem resolution. This dramatically improved IT service levels.

Reducing the chance for failures, which gains operational efficiency, gave back precious time to their IT Department. This recovered time allowed them to work on more strategic cost-reduction projects.

The consolidation of orphan licenses and the identification of operation inefficiencies, and the correction of both of these issues allowed for an almost instant ROI for the cost of these services from JCMR Technology.

To see the full Success Story – Please Click Here.

 

carson case study_JCMR 2